Product management case study

FreshConnectOperations Associate

Operations and product discovery across retailer research, inventory, routing, fulfilment and measurement.

The short answer: Apurva owned the problem definition, requirements, prioritization and cross-functional delivery represented below; outcome figures are résumé-derived and interface visuals are labeled editorial reconstructions.

Operations Associate@FreshConnect

01 · Case study

FreshConnect

Operations and product discovery across retailer research, inventory, routing, fulfilment and measurement.

Research
150 retailers
Customers
First 50 paying
Operations
~35 orders/day
Delivery
95% on time

Editorial reconstructions based on résumé-described work · not shipped-interface screenshots

01Scope & ownership

Managed daily operations across inventory, routing and retailer demand.

Managed inventory and routing while interviewing 150 retailers and supporting the first 50 paying customers.

editorial reconstruction
Editorial operations workspace for inventory and routes

02Discovery findings

Field research identified where waste and delay entered the process.

Perishable stock, variable routes and changing retailer demand caused waste, rework and late decisions.

editorial reconstruction
  • 01
    Perishable stock
  • 02
    Variable routes
  • 03
    Retailer demand

03Workflow definition

Defined the workflow from demand signal to physical delivery.

Connected retailer calls and demand signals to inventory planning, route assignment, delivery and feedback.

editorial reconstruction
  1. 1 Hear
  2. 2 Plan
  3. 3 Deliver
  4. 4 Learn

04Delivered product

Built one operating view for stock, routes and customer demand.

The operations view brought stock, orders, routes and exceptions into one daily workflow.

editorial reconstruction
Editorial operations workspace for inventory and routes

05Measured outcome

Improved inventory-count accuracy by 25%.

The résumé records a 25% improvement in inventory-count accuracy after the operating changes.

resume claim
25%
higher inventory-count accuracyRésumé-derived operations outcome

06Product system

Standardized the daily operating model.

Used stock, orders, routes, exceptions, retailers and feedback as the shared daily operating model.

editorial reconstruction
  • Stock
  • Orders
  • Routes
  • Exceptions
  • Retailers
  • Feedback

07Workflow coverage

Connected warehouse execution with retailer feedback.

Used retailer feedback and delivery results to adjust warehouse and route decisions.

editorial reconstruction
Editorial operations workspace for inventory and routes